We have received a number of calls from our patients regarding concerns about the new Alaska Care/Aetna insurance coverage. We have been advised by the State that patients with concerns/complaints can send an email to the State of Alaska Division of Retirement and Benefits at firstname.lastname@example.org
and explain their issue and it will be forwarded to a supervisor.
The e-mail should contain the following information: patient full name, patient date of birth, Aetna ID number, contact phone number, return e-mail address, explanation of the issue, and explanation of medical necessity.
The Division of Retirement is HIPAA compliant and all communication will be confidential.